Refund and Returns Policy

Thank you for shopping with Sheasnature.

We are committed to providing quality skincare, beauty, and personal-care products. Please read this Refund and Returns Policy carefully before making a purchase from our website.

Returns Eligibility

Due to the nature of our skincare, beauty, and personal-care products, returns are accepted only under specific conditions.

You may be eligible for a return or exchange if:

• You received the wrong product
• Your order arrived damaged
• The product was defective upon delivery

Non-Returnable Items

For hygiene, safety, and product-quality reasons, we do not accept returns on opened or used products unless the product arrived damaged or defective.

We also do not accept returns for products that have been damaged, altered, contaminated, or improperly stored or handled after delivery.

Return Request Process

If you believe you are eligible for a return or exchange, please contact us within 48 hours of receiving your order.

When contacting us, please provide:

• Your full name
• Your order number or order details
• Clear photos of the product and packaging where applicable
• A clear description of the issue

Our team will review your request and, where appropriate, provide instructions on the next steps.

Refunds

Where a refund is approved, it will generally be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider, bank, or financial institution.

Shipping and delivery fees are generally non-refundable unless the return is the result of an error on the part of Sheasnature or the product was received damaged or defective.

Exchanges

Exchanges may be offered for eligible products where replacement stock is available.

If the requested replacement product is unavailable, Sheasnature may offer an alternative solution, including a suitable replacement or refund where applicable.

Order Issues

If your order is delayed, incomplete, incorrect, damaged, or you experience any other delivery issue, please contact us as soon as possible so that we can investigate and assist you.

Providing your order details and relevant photos may help us resolve the issue more quickly.

Delivery and Return Costs

Where a return is approved because you received the wrong product or the product arrived damaged or defective, Sheasnature will provide appropriate instructions regarding the return or replacement process.

In other circumstances, any return or delivery costs associated with an approved return may be the responsibility of the customer.

Important Information

Customers should inspect their orders as soon as they are received. Any issue relating to damage, incorrect products, or defects should be reported within the applicable return period.

This policy does not affect any rights or remedies you may have under applicable consumer protection laws.

Contact Us

For questions regarding refunds, returns, exchanges, or delivery concerns, please contact Sheasnature through our official communication channels.