Privacy Policy

At Sheasnature, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, place an order, contact us, or interact with our services and advertisements.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information when you:

• Place an order on our website
• Contact us through our website, email, phone, WhatsApp, or social media platforms
• Subscribe to our newsletter or promotional updates
• Participate in promotions, surveys, or customer feedback activities
• Apply to become a distributor, reseller, affiliate, or business partner
• Interact with our website or online advertisements

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order and transaction information
• Business information where relevant to distributor or partnership applications
• Information you voluntarily provide when contacting us or requesting assistance

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and general website usage information.

How We Use Your Information

Sheasnature may use your information to:

• Process, confirm, and deliver your orders
• Provide customer service and respond to enquiries
• Communicate with you regarding your orders or account
• Provide information about our skincare, beauty, and personal-care products
• Send promotional offers, updates, and marketing communications where permitted
• Improve our website, products, services, and customer experience
• Understand how visitors use our website
• Measure the effectiveness of our marketing and advertising campaigns
• Prevent fraud, abuse, unauthorized transactions, and security incidents
• Manage distributor, reseller, affiliate, and partnership applications
• Comply with applicable legal and regulatory requirements

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Meta, Facebook and Advertising Technologies

Sheasnature may use advertising and analytics technologies provided by Meta Platforms, Inc., including the Meta Pixel, to understand website activity, measure advertising performance, improve our marketing campaigns, and show relevant advertisements to people who have interacted with our website, where permitted by applicable law.

These technologies may collect information such as browser or device information, pages viewed, actions taken on our website, and other technical or event-related information.

We use these technologies in accordance with applicable laws and Meta’s applicable policies and requirements. Sheasnature does not intentionally send sensitive personal information to Meta through advertising or tracking technologies.

Our advertising activities are designed to comply with applicable Meta Advertising Standards, including requirements relating to personal attributes, misleading or deceptive claims, prohibited products or services, and the use of personal information for advertising purposes.

We do not use Meta advertising tools to intentionally infer or target individuals based on sensitive personal characteristics or personal information.

Where applicable, information collected through advertising technologies may be used to create or measure advertising audiences, understand conversions, and improve campaign performance.

You can manage certain advertising preferences through your Meta account and may also control cookies and similar technologies through your browser settings.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Keep our website functioning properly
• Remember user preferences
• Understand website traffic and usage
• Improve website performance
• Measure advertising and marketing effectiveness
• Support relevant advertising and remarketing activities where permitted

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

How We Protect Your Information

Sheasnature takes reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

While we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Sharing of Your Information

Sheasnature does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers where reasonably necessary to operate our business and provide services to you. These may include:

• Payment processors
• Delivery and logistics providers
• Website hosting and technology providers
• Customer support and communication platforms
• Analytics and advertising service providers
• Professional advisers or service providers where necessary

These service providers are expected to handle information only for legitimate business purposes and in accordance with applicable privacy and data-protection requirements.

We may also disclose information where required by law, legal proceedings, regulatory authorities, or to protect our rights, customers, website, or business.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Sheasnature may receive transaction-related information necessary to confirm and fulfill an order, but we do not necessarily store complete payment card details on our own servers.

Payment information is handled according to the privacy and security practices of the relevant payment provider.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, delivery services, or other external services.

Sheasnature is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external service you use.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Ask questions about how your information is collected or used

To exercise any applicable privacy rights, please contact us using the communication details provided below.

Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, complying with legal obligations, and protecting our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

Changes to This Privacy Policy

Sheasnature may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices.

Any updated version will be published on this page, and the revised policy will take effect from the date it is published unless otherwise stated.

Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact Sheasnature through our official communication channels.